Yes! You can send as many SMS messages as you like, with fair-use guidelines in place to ensure deliverability and compliance. No per-message fees or unexpected costs.

We will create your account in less than 24hrs and send you your log in details. Once you log in, you will be able to start sending messages instantly.

1. Flat Fee VS Pay as you Go:

   Other providers allow your business to send bulk sms with a pay as you go service (above a minimum monthly fee). This might suit your business for lower volumes, or if you rarely ustilise sms functionality and marketing. We have a fixed fee structure so you can send unlimited sms and not have to worry.

2. Functionality

Users of other platforms have reported that when a customer replies to the sms you send, the business gets an email, then have to go back to the sms software, find the contact and send them a text from there. That's a lot of time wasted! In Lead LinQ, all conversations are in one place, whether it's from SMS, email, Facebook, Instagram or Google, meaning its easy and effortless.

You can send any messages you like, you don't need to use it for marketing messages. Use it as a normal phone to text you customers and clients

With Unlimited SMS you can set up and launch your SMS campaign in minutes. There is no waiting for A2P registration, Regulatory Bundle approval or any other formal process that you are required to do to get started. With the Unlimited Plan you can send unlimited SMS every month for no additional fees. This means that you can avoid any sort of bill shock from using one of the pay per SMS services and lock down your budget.

Currently we do not offer number masking, however we also recommend number masking. Our approach is centered around messages coming from the people in the business, not the business as an entity. No one likes speaking to, or being spoken to by an faceless entity that looks, sounds and talks like everyone else.

This system works by connected a physical mobile phone and sim to Lead LinQ CRM. By default we hold the phone for you and you and any other staff members are able to send and receive SMS all within the mobile or computer app. Incoming calls are not registered in the app, so they only appear on the physical phone. So, if we are holding the phone for you, you cannot make or receive calls. If you would like to hold the phone yourself so you have call capability, just let us know.

SMS marketing uses text messages to reach customers directly on their mobile devices. With open rates up to 98% globally (around 94% in Australia) and most messages read within three minutes, it's an ideal way to share timely offers and updates.

SMS marketing boasts nearly 98% open rates and click-through rates between 19% and 36%, compared to email's open rates of around 28% and click-through rates of 2–3%. This makes SMS an effective channel for quick, direct communication.

Unlike other business and bulk SMS providers, we do not charge a per sms segment fee. We are able to provide unlimited sms for one fixed rate so you don't have to worry about limiting your sms's each month or worrying about going over 160 characters and doubling the cost of your campaign.

First we will assess your style and frequency of messages.

Are you sending to a list who has opted in to receive these texts?

Check your content - are you sending spammy texts?

Frequency - if you are sending bulk sms's - are you using drop mode so you don't get flagged by the carrier?

Once we have identified and rectified the reason, we'll replace the number with a new one at no cost.

Sending bulk SMS's all at once will flag your number as spam, that's why messages sent from a many other online bulk SMS providers go straight to spam folders, never to be seen again. To avoid this, and ensure deliverability and maintain a good reputation, we recommend sending bulk SMS's in drop mode. 1 per minute is safest. If you want to get messages out faster than this, we can provide additional SIMs to spread the load.

Absolutely. We offer a Done-For-You (DFY) setup with every account. We import your contacts, build your first automation, and help you get your first SMS campaign sent.

No worries - we make it simple. Plus, you get access to tutorials, email support, and live Q&A calls called Lead LinQ live - every week to answer any questions and troubleshoot in real time.

Due to incurred set up and running costs we cannot offer free trials however we have no lock in contracts, so you can cancel anytime.

While ROI depends on your offer and timing, you can track messages sent, opt-outs, and campaign activity inside the platform. You’re in full control.

100%. Lead LinQ isn’t just for marketing—you can automate customer service messages, reminders, and any other SMS communication you need.

We set everything up for you: contact import, automation, and your first campaign. You’ll be ready to send within 24 hours.

You are also welcome to import your own contacts, create your own workflows and start messaging right away!

Yes. SMS marketing is legal when you follow Australian regulations such as the Spam Act 2003 and you are only sending messages to people who have opted in. Lead LinQ has a system that automatically manages opt outs for you while also protecting your SIM reputation, protecting both your business and customer trust.

Delivery rate highly depends on how many texts you want to send. And this is where we differ from other providers.

Other providers may send all sms's out in a very short timeframe however you are almost guaranteed to end up in the spam folder due to poor SIM reputation and deliverability.

To avoid this and actually get your SMS's read:

For normal, manual use, you can send as many SMS's as you like - as fast as you can type!

For bulk SMS marketing campaigns, we recommend a drip mode of 1 per minute per sim. This will get you 600 sent per day during normal hours.

If you need a higher rate, we can provide extra sims to spread the load and protect your reputation.

Once sent, SMS messages are delivered within seconds and read by most recipients within 3 minutes.

SMS is highly personal and direct, meaning you shouldn't treat it just like another way to present an ad.

DO NOT : "BUY THIS NEW PRODUCT NOW LIMITED TIME OFFER (SPAMMY LINK) CLICK HERE OPT OUT //:LINK_UNSRCB//STOP"

Instead, be conversational. Since you have unlimited SMS, you don't need to cram everything into 160 characters anymore!

For example: "Hey (contact.first_name), it’s (Owner Name) from (Store). Quick check-in—winter’s not far off and we’ve had a few people popping in to get prepped early. Want me to send you a few of the handy things we’ve got in stock? 🔧❄️

then you can even automatically send a follow up message based on their response like

"Sweet! 🙌 Here’s what we’ve got in stock—things like winter wiper blades, battery checks, and all-weather floor mats. If anything jumps out, let me know and I can hold it for you: [LINK]"

Just those last two SMS's have a total of 4 segments. Sending that through other providers would 4x the cost of your campaign!

Only if you have the phone itself. We have 2 options

1. We hold the phone for you and you are able to send sms's from it using the Lead LinQ app on your computer (app.leadlinq.io) or through the Lead Connector mobile app on any iphone or android device. You are not able to make phone calls from this number if we hold the phone. For users that choose this option, we have an automation that replies to any missed calls with an sms letting them know your business's phone number to call.

2. You hold the phone. Then yes, you are able to make and receive calls as you wish but they will not appear in the Lead LinQ or Lead Connector system as you are bypassing these and using the phone like a normal phone.

In Australia, SMS marketing is regulated by the Spam Act 2003 and enforced by the Australian Communications and Media Authority (ACMA).

Here are the key legal requirements:

1. Consent is Required
You must have the recipient’s permission before sending marketing SMS messages.There are two types of consent:Express consent – The recipient actively agrees (e.g., opting in via a form or checkbox). Inferred consent – A relationship exists where marketing messages are expected (e.g., a recent purchase or inquiry).

2. Identify Yourself

Each message must clearly identify: The business name, Contact details (phone number, email, or website)

3. Provide an Unsubscribe Option

Every marketing SMS must include a clear and functional opt-out method, such as: Replying "STOP" to unsubscribe Clicking a link to opt out Unsubscribe requests must be honored within five working days.

4. No Messaging Outside Reasonable Hours

While there’s no strict rule, marketing messages should typically be sent between 9 AM and 8 PM (local time) to avoid complaints.

5. Avoid High-Frequency Messaging

Sending excessive messages can be considered spam or harassment. Stick to reasonable intervals.

6. Comply with the Do Not Call Register

If a number is on the Do Not Call Register, you cannot send marketing messages unless the recipient has explicitly opted in.

7. No Misleading or Deceptive Content

Messages must not contain false claims, misleading statements, or deceptive offers - this can lead to penalties under Australian Consumer Law. Penalties for Non-Compliance ACMA can impose fines of up to $2.2 million per breach for serious violations. Recent cases have seen businesses fined hundreds of thousands of dollars for spam breaches.

It is the sole responsibility of the Lead LinQ user to comply with the laws and regulations in their country.